Client Concierge & Help Desk
Frequently Asked Questions
Find quick answers regarding our human hair quality, custom wig styling, Abuja same-day dispatch, payments, and order fulfillment.
1. Are Tia's Hairline products 100% Human Hair? +
Yes! Every wig, bundle, and frontal unit in our store is ethically sourced 100% single-donor virgin human hair. Our hair can be bleached up to 613 blond color, heat-styled, dyed, and washed while maintaining silkiness and full cuticle alignment.
2. How fast is delivery in Abuja and across Nigeria? +
We provide Same-Day Dispatch & Doorstep Delivery within Abuja (Gwarinpa, Wuse, Maitama, Asokoro, Jabi, Apo). Interstate delivery to Lagos, Port Harcourt, Kano, and other Nigerian states takes 3 – 7 business days via logistics express.
3. Can I request custom cap sizes, lace bleaching, or pre-plucking? +
Absolutely! Our luxury hair studio offers glueless wig customization, HD lace knot bleaching, custom hairline pre-plucking, and adjustable elastic bands for ready-to-wear convenience.
4. What payment methods are supported on the website? +
We accept secure card payments (Mastercard, Visa, Verve), instant USSD transfers, and direct bank transfers via Flutterwave payment gateway. We also support showroom bank transfers verified by our desk concierge.
5. How do I track my order progression and download my receipt? +
You can enter your unique Order Reference Number (e.g.
WIG-20260907-0001) on our Order Tracking Page. Once your payment is confirmed, an official printable receipt becomes available on your screen, account dashboard, and checkout confirmation page.
6. Do you have a wholesale / salon partner program? +
Yes! Hair stylists, salon owners, and beauty vendors enjoy discounted tier pricing when purchasing in bulk (5+ units or 10+ units). Visit our Wholesale Program Page to explore tiers.
Still Have Questions?
Our client care concierge team is standing by to assist you with wig custom fitting, shade matching, and custom inquiries.